Noa de Cajou Limited may transfer your personal information outside of the European Economic Area to our group companies and authorised third parties. Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
COLLECTION AND COOKIES
We collect, process and retain personal information from you and any devices you may use when you navigate to a Noa de Cajou web or mobile view, by transacting, by registering an account or by participating in promotional activity and otherwise interacting with us.
We may also collect personal information from you if you physically enter one of our stores or attend an event.
We capture customer data, purchase data and browsing behaviour as part of the Noa de Cajou Loyalty programme. This is so we can optimise and personalise your experience with Noa de Cajou.
The personal information we collect includes the following:
Personal information including payment related information you give us when you register or purchase through the site or mobile app;
Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity;
Content we generate via machine learning algorithms as they apply to personalising your experience by curating more specifically the items you have an interest in, as well as supporting general service optimisation including bid / markdown automation
Other content that you generate through your browsing activity including planned purchases, marketing preferences, conducting surveys, wish lists, and participation in promotional activities.
Device identifiers such as IP addresses, cookie IDs, IDFAs and other device identifiers, as well as geo location information, IoT technologies and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your browsing history, hashed email addresses, and your web log information.
Our stores deploy CCTV for the purposes of public and staff safety and crime prevention and detection. Signs are displayed notifying you that CCTV is in operation and if you have any questions regarding this a member of staff will be happy to assist you.
Images captured by CCTV will not be kept for longer than necessary. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated. You have the right to see CCTV images of yourself and be provided with a copy of the images.
We will only disclose images and sound to other authorized organizations for use for the above-mentioned purposes. Under no circumstances will they be broadcast in the media for entertainment purposes, nor posted on the Internet for public viewing.
We use and disclose these images in accordance with codes of practice issued by the Information Commissioner.
We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or may have clicked on). Where this information is received by us, we will use this information to further personnalise your experience with Noa de Cajou.
Cookies are text files stored on your computer when you visit web pages.
To make full use of the online shopping and personalised features on Noa de Cajou, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Here’s a list of the main cookies we use and what we use them for.
Cookie name: ForceFlashSite - Duration: Session - Purpose: When displaying a mobile site (old mobile under m.domain.com), the server will be forced to display the non-mobile version and avoid redirection to the mobile site.
Cookie name: hs - Duration: Session - Purpose: Security
Cookie name: smSession - Duration: Permanent (two days or two weeks) - Purpose: To identify logged-in members of the site
Cookie Name: XSRF-TOKEN - Duration: Session - Purpose: Security
Cookie Name: svSession - Duration: Permanent (two years) - Purpose: To identify unique visitors and track a visitor's sessions on a site
Cookie name: SSR-caching - Duration: Session - Purpose: To indicate the rendering of a site
Cookie name: smSession - Duration: Permanent (two weeks) - Purpose: To identify logged-in members of the site
Cookie name: TS* - Duration: Session - Purpose: Security
Cookie name: TS********* - Duration: Session - Purpose: Security
Cookie name: TSxxxxxxxxxxxxxx (where x is replaced by a random string of numbers and letters) - Duration: Session - Purpose: Security
Cookie name: TSxxxxxxxxxxxx_d (where x is replaced by a random string of numbers and letters) - Duration: Session - Purpose: Security
THIRD-PARTY COOKIES USED FOR RETARGETING
We have relationships with carefully selected third parties who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. This type of advertising is designed to provide you with a selection of products based on what you’re viewing on Noa de cajou, which are presented to you by our business partners when you visit other selected websites. The adverts may highlight products you’ve viewed, alternative styles and colours, as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.
The business partners that set cookies on the Noa de Cajou website include:
Adobe Analytics, Doubleclick, Google Analytics, Google Adwords, Pinterest, Facebook, Instagram, Twitter: We sometimes advertise on third party websites. Cookies are used to help us and our advertisers see the ads you click and interact with. Each individual advertiser uses its own tracking cookies and the data collected is not confidential or interchangeable.
COOKIES AND SOCIAL MEDIA TOOLS
If you ‘share’ Noa de Cajou content with friends through social networks – such as Facebook, Pinterest and Twitter – you may be sent cookies from these websites. Noa de Cajou doesn’t control the settings of these cookies and is not responsible for how these cookies work.
Noa de Cajou may display video content using Adobe Flash Player, delivered by Vimeo. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as other cookies but they’re managed differently by your browser.
If you wish to disable or delete a Flash cookie, go to: https://www.adobe.com/uk/privacy/opt-out.html
Please note that Noa de Cajou is not responsible for the content of external websites. If you do disable Flash cookies, you will be unable to access certain content (such as videos) on the website.
Most web browsers have cookies enabled; should you need to turn them on, see managing cookies below for help.
If you’d prefer to restrict, block or delete cookies from Noa de Cajou, or any other website, you can use your browser to do this. Each browser is different, so check the Help menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
Managing your settings will differ depending on the type and version of web browser you use. The instructions in the links below apply to Microsoft Windows, with the exception of Safari, which is only for Mac, and may vary in different devices.
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalised advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.
We process personal data relating to your interaction (transactions, site visits, app usage) with Noa de Cajou to enable us to personalise your experience with Noa de Cajou. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under the GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
We use and retain your personal information to provide, improve and personalise our service to:
Offer you site content that includes items and services that you may like and to keep track of your basket
Customise, measure and improve our services
Hold views between web and mobile sites, deep linking and device linking
Provide other services requested by you as described when we collect the information, such as participation in competitions
Where we are entitled to do so, we use and store your personal information to personalize communications and contact you, by e-mail, telephone, social media, text messages or postal mail to inform you of account activity, delivery processing and marketing activity.
Our Loyalty Programme is provided by a third-party loyalty provider. The loyalty provider will undertake machine learning based statistical analysis to personalise a customer’s experience with Noa de Cajou.
We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This involves statistical analysis based on machine learning that allows us to identify buying habits that allow us to continue to personalize your experience.
We keep your personal information for the time necessary to fulfill the purpose of our business. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. When the retention of your personal information is no longer necessary, we securely dispose of it in accordance with our data retention and disposal policies.
We personally contact our most loyal customers through a dedicated style advisor, providing them with expert advice and shopping assistance through notifications and exclusive benefits. All our exchanges are tailor-made and reach you through different communication channels.
We use the data provided by your browser to detect, evaluate and resolve errors that occur on our site. We also store your information to improve our services.
The General Regulations on Data Protection provide for the rights of access, modification and deletion of your personal information, and you can send your request for support service rights below.
The DMPP gives you the following rights:
Your rights: The right of access - What this implies: Your right to obtain confirmation of your personal data, and, where appropriate, to access your personal data and obtain details of the nature of the processing.
Your rights: The right of rectification - What this implies: Your right to obtain the rectification of inaccurate personal data.
Your rights: The right to portability - What it means: Your right to receive personal data from us, in a structured, commonly used and computerized format.
Your rights: The right to oblivion - What it means: Your right to delete your personal data.
Your rights: The right to limitation of processing - What this implies: Your right to effectively block your data; to store them and to stop their processing.
If you do not wish to receive marketing communications, you can unsubscribe via a link in the email you receive, or by changing your Marketing Preferences.
DISCLOSURE AND SECURITY
We may disclose your personal information to legal entities within the group of companies of Noa de Cajou and to third parties who process your personal data on our behalf. We do not disclose your personal information to third parties for marketing purposes.
We protect your information with measures that reduce the risk of loss, unauthorized access, use, disclosure and modification. We minimize the amount of personal information we disclose to the amount that is directly relevant and necessary to accomplish the specified purpose.
In doing so, we may disclose your personal information to authorized third party service providers who assist us in providing our services as:
Payment provider to facilitate purchases.
Service provider processing orders to facilitate order management, packaging and delivery.
Marketing and advertising providers to personalize your experience.
We will not disclose your personal information to third parties for marketing purposes.
Where there are legally compelling reasons, we may disclose your personal information to public agencies and law enforcement agencies and in the defence of legal process.
We protect your information with measures that reduce the risk of loss, misuse, unauthorized access, disclosure and alteration. We require all third parties to maintain the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only allow them to process your personal data for the specified purposes and in accordance with our instructions.
You have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data in the context of our relationship.